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Payment & Cancellations
We accept cash, personal checks, American Express, Discover, VISA/ MasterCard and Serenity Gift Cards. A 50% deposit is required at the time of booking for package and multiple-guest services. We ask the courtesy of a 48-hour previous notice for multi-service cancellations, and 24-hour notice for single-service cancellations. Without such notice, we must charge for services as booked. Sorry, we can make no exceptions.
Gift Cards
Serenity Gift Cards are exchangeable for services and products only, and have no cash value or expiration date. Refunds are not available on Gift Card purchases. Gift Cards will not be honored in payment for no-shows. Missed Gift Card appointments will forfeit the entire value of the service scheduled. Sorry, no exceptions.
Spa Etiquette
We go to great lengths to create a relaxing atmosphere for you and our other guests, but we need your help to maintain it. Do yourself and everyone else a favor, and leave the distractions of the outside world… outside. We prefer that you leave pagers and cell phones at home or in your car, but if you must bring them in, PLEASE make sure they’re turned off.
Courtesy to our guests and our therapists is the guiding idea behind our scheduling policies. We ask that you arrive at the spa 15 minutes prior to your first scheduled appointment. We need that time to familiarize you with our facility, and to do a brief consultation to gain the information our therapists will need to best serve you. To get the most value from your services, please be prompt when arriving for appointments. To avoid delaying our next guest, your appointment will end as scheduled even if you arrive late. Small envelopes are provided at the desk should you wish to leave a gratuity for your therapist. Your tips are greatly appreciated.
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Location
64 E. Swamp Road (Rt. 313)
Doylestown, Pennsylvania 18901
For more information or to request a copy of our printed brochure, write us at: serenidspa@aol.com
Spa Hours
Monday 10-6
Tuesday 10-8
Wednesday 10-6
Thursday 10-8
Friday 10-6
Saturday 9-5
Call to make your appointment with Serenity today.
215.230.3487
Due to the constantly changing nature of our scheduling, we regret that we cannot accept appointments via e-mail.
Tipping
Your therapists work hard to make sure you are comfortable, safe and well-served during your visits to Serenity. As with any service business, it is considered standard practice for clients to tip their service providers, and we appreciate your acknowledgment of our professionally trained staff. Customary tipping begins at 15% of your total service fee, but please feel free to show your pleasure with extraordinary service beyond this level if you so desire.
Sorry – we are unable to charge tips to your credit card. Personal checks can be made out to your therapist.
If you prefer to use cash, or your therapist is already busy with another client, we provide envelopes and a basket for more discreet tips at our counter. Simply write the name of your therapist or esthetician on the envelope, put your tip inside, seal the envelope and drop it in the basket. We’ll make sure it gets to the right person, and we appreciate your generosity.
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